Is there a free trial?
It is not mandatory. A free use period is granted when you buy an Onboarding (Guided or Assisted) and lasts between 7 and 21 calendar days, as specified in your quote. During it you use the trial credits stated in your quote and, if you decide not to continue, you cancel the plan within the period and are not charged. Onboarding is a one-time payment and is non-refundable. When the period ends, the full credit pool is enabled and your plan's term begins. Enterprise is quoted individually and has its own contract.
What are credits and what happens if I run out?
Credits are a single monthly pool that covers AI-powered prospecting, email, LinkedIn, WhatsApp and creative work. Only AI operations and add-on usage draw down credits: manual sends, non-AI templates and conversations without the agent turned on do not. Credits do not roll over; they reset every month. If you run out, AI operations pause until your cycle resets or you buy an additional pack.
Do you charge per user?
No. No plan charges per seat. You can add your whole commercial team without changing your invoice.
What is the difference between a CSR and a CSM?
The CSR (Customer Support Representative) handles your technical support on Starter and Pro within your plan's response time: 12 business hours on Starter and 8 on Pro. A CSM (Customer Success Manager) is something different: your account manager for success, not a support channel. The CSM guides your strategy, reviews your results and helps you get more value from Lymera. Growth and Enterprise include one. On those plans technical support is handled by Lymera's support team: with a 4-business-hour response on Growth; on Enterprise, the service level is defined in your contract.
Does the ABM Hub limit how many accounts I can run?
No. Lymera does not cap accounts or contacts on any plan. The ABM Hub uses credits like the rest of the platform: 5 credits for each active account in a program, plus whatever its contacts consume. The ABM Hub is included in Enterprise and is a USD 300/month add-on on Starter, Pro and Growth.
Is onboarding mandatory?
No. It is an optional one-time service with 3 months of delivery. Guided Onboarding (USD 1,500) coaches your team as it configures Lymera. Assisted Onboarding (USD 3,000) is implemented by the Lymera team for 1 product and includes Guided Onboarding at no cost for a second product.
How does the performance guarantee work?
When you buy an Onboarding (Guided or Assisted), your guarantee is active under your quote and the Scope Annex. The goal is a 30% increase in pipeline over your baseline or, if you have no verifiable KPIs, your first 10 qualified meetings, within 90 days after your first campaign launches. Your baseline is set from the quote with a run of the ROI Projector, based on your product, ICP, market and demand-generation methodology. It can be claimed from month 3. A qualified meeting is a handoff that books and attends an initial meeting, fits the ICP and is not marked as disqualified by the sales rep within 48 hours after the meeting; to disqualify it the rep must record the reason in Lymera, and if the status is not updated the meeting counts as qualified. If the goal is not met, the remedy depends on your onboarding: with Guided, additional weekly 1:1 Office Hours with our experts; with Assisted, a certified partner agency runs Lymera and prospects on your behalf until the goal is met. The guarantee applies to Pro and Growth with a contracted onboarding. On Enterprise it is defined in its contract.
Can I cancel or change plans?
Your commitment term is the term of the quote you accept (monthly, quarterly, semiannual or annual). Early cancellation is not permitted and payments are non-refundable. You can upgrade your contract at any time. When it ends, the contract renews automatically: you can turn off auto-renewal from your profile, in Account and Billing, or request non-renewal by email, no later than 1 business day before the end date. Enterprise has its own contract.
How does billing work, and what about taxes?
List prices are in USD and do not include taxes; applicable sales tax or VAT is added where required. You pay by card or by domestic or international wire transfer. The billing-cycle discount applies to the plan; add-ons are billed at list price.
When does Enterprise make sense, and how is it quoted?
Enterprise is built for commercial teams of about 10 or more that run ABM, outbound and inbound at scale and need a contract, security controls and a dedicated team. It is quoted individually and has its own annual contract. Tell us about your team in the form and we will reply within 1 business day.
What does Lymera Hub include on each plan?
Every plan includes the recorded academy (bootcamps, masterclasses and the Growth 360 course), the certification paths, the community, the document repository and the live weekly mentoring sessions. The academy is part of Lymera: we run it ourselves; it is not a third-party service. Plans with a CSM add strategic guidance. See the details on the Lymera Hub page.